Stay Vigilant to Minimize Heat and Hot Water Complaints
Heating season is fast approaching, and we want to remind you of the temperatures you are legally required to maintain. Heat and hot water complaints probably will be the most common type of service complaint you will deal with this winter. According to statistics compiled by the Department of Housing Preservation and Development (HPD), there were more than 172,000 complaints about lack of heat from tenants last winter. In addition, 883 of the owners who failed to provide heat last winter were repeat offenders.