Follow Five Dos & Don’ts When Tenant Denies Access for Repairs

If a rent-regulated tenant has filed a reduced service complaint with the DHCR, you’ll need access to the tenant’s apartment to investigate the complaint and make any needed repairs. You’ll also need access to make repairs if you’re trying to get the rent restored after a rent cut order has been issued. If the tenant denies access in either of these situations, you must follow the DHCR’s no-access policy to avoid a rent cut or get the rent restored.

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