Tenant Denies Access for Non-Emergency Repairs

Q I need access to an apartment whose tenant has filed a reduced-service complaint with the Division of Housing and Community Renewal (DHCR). The tenant has denied me access to make repairs on more than one occasion. If the tenant keeps denying me access, how can I avoid a rent cut—or, if the DHCR issues a rent-cut order, how can I get the rent restored?

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